To return an item, fill out the return/exchange form that comes with your order. Ship your package back to our Online department with this form as well as your original invoice/receipt. Refunds and exchanges are accepted on merchandise within 14 days of receipt for items that have not been worn, altered or washed and include tags attached if applicable.
You will receive a confirmation by email when your exchanges/refunds are processed. Please submit a ticket or email email@example.com with any additional questions.
Your package should be shipped in a prepaid package to:
Mollusk Surf Shop
ATTN: ONLINE RETURNS
4500 Irving Street
San Francisco, CA 94122-1132
- Shipping and handling charges are non-refundable.
- Due to the costly nature of shipping, International orders are not eligible for return. If you have any questions regarding your order, please contact our Customer Service Team prior to placing your order.
- Refunds will be issued to your original payment method.
- We do not refund initial or return shipping and handling charges.
- SALE merchandise, surfboards, music, video, and books are Final Sale and not eligible for return or exchange.
Please allow up to 2 weeks for the processing of your exchange from the date we receive your package. You will be responsible for the return shipping charge. With your package, please include your name, address, phone number, email address, and which items you are exchanging for.
If you have any questions regarding your order, please contact our Customer Service Team prior to placing your order. We have the right to deny returns if the merchandise returned does not meet our return policy requirements. We recommend that you send the package back to us via traceable carrier and insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. If you have any questions regarding returns, please email firstname.lastname@example.org. Please note our online return policy applies only to orders placed on our website. Items purchased on promotion will follow our normal return policy. Items purchased on markdown are considered FINAL SALE, not eligible for return or exchange.