General

Shipping

• Do I have to pay import taxes or duties?
• How do I know if an item is in stock?
• How can I find out if my order has shipped?

Returns

• I Was Shipped The Wrong Item
• My Return Was Processed But I Wasn't Refunded For My Shipping Charges
• I Lost the Paperwork That Came With My Order, How Do I Return?
• Can I pick-up or return my order to a store location?
• Online Return Instructions

Gift Cards

• Give the Gift of Mollusk Money

Wholesale

• Wholesale Inquires

Downloads

• Problems opening the zip file?
• My download failed. Can you send another link?
• I tried to download the film on my iPhone/iPad, but it didn’t work?
• My download link never arrived in my Inbox?
• What options do I have to play the film?